Questions
Straight answers about visiting a TRUE Automotive shop. For anything about your own car, call the shop.
Common questions
Which TRUE Automotive shop should I go to?
Any of the five. Pick the one closest to home or work: Decatur, Lawrenceville, Marietta, Sandy Springs or Woodstock. Each shop page shows what that shop has confirmed it works on.
Are the shops open on weekends?
No. All five shops are open Monday to Friday, 8 AM to 6 PM, and closed on Saturday and Sunday. Holiday closures are listed on each shop page when they are announced.
Do I need an appointment?
Booking online or by phone reserves a time for your car. If you would rather come in without an appointment, call the shop first to check it can take your car that day.
What should I tell the shop when I book?
The year, make and model, and the engine if you know it. What you notice and when it happens: cold starts, braking, highway speed, turning. Any warning lights, and a photo of the dashboard if a message appeared. Any recent work on the car.
Will using TRUE Automotive instead of the dealer void my warranty?
No, not for routine maintenance. The Federal Trade Commission says you do not have to use the dealer for repairs or maintenance to keep your warranty in effect, and that it is illegal for a dealer to deny coverage because routine maintenance was done elsewhere. Keep your service records and receipts. Repairs that the warranty itself pays for may have to be done where the manufacturer chooses.
What makes do you work on?
TRUE Automotive’s list covers 22 makes, from Audi and BMW to Toyota and Volkswagen. See all makes. Each shop page marks the makes that shop has confirmed; for anything else, ask when you book.
Can I get a loaner car or a ride while my car is in the shop?
It depends on the shop. A shop page lists a loaner car, shuttle or ride only when that shop has confirmed it offers one. If nothing is listed, ask when you book.
How much will my repair cost?
It depends on the car and on what the inspection finds, so this site does not list repair prices. Ask for an estimate that shows parts and labor before you approve any work.
My check engine light is on. What should I do?
Have it checked soon. If the light is flashing, slow down and have it checked right away. Georgia’s Clean Air Force notes a loose fuel cap can turn the light on: tighten it until it clicks and see if the light goes off after some driving. In the 13 metro Atlanta emissions counties, a car with the light on fails the emissions test.